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Contact Carrington Mortgage Services Customer Service

Carrington Mortgage Services Phone Numbers and Emails

Toll-Free Number:

  • (800) 561-4567
    Current Customers
Call customer service
Send Message

Customer Service:

  • (888) 507-6480
    Code Enforcement
  • (800) 486-5134
    Correspondence (Fax)
  • (866) 874-5017
    Customer Advocacy
  • (949) 861-9015
    Customer Advocacy (Fax)
  • (866) 282-9608
    Disaster Assistance
  • (888) 267-0584
    Future Customers
  • (877) 347-8128
    Home Loans
  • (844) 563-0516
    Loan Application Inquiries
  • (800) 790-9502
    Loan Counselor/ Single Point of Contact
  • (877) 267-1331
    Loan Counselor/ Single Point of Contact (Efax)
  • (866) 874-5860
    Loss Mitigation
  • (866) 374-4018
    Mediation Hotline
  • (866) 735-4867
    Property Insurance
  • (866) 493-1441
    Property Insurance (Fax)
  • (844) 580-3677
    Property Tax
  • (817) 826-2385
    Property Tax (Fax)
  • (888) 267-2449
    Real Estate Owned (REO)
  • (888) 267-5474
    Servicemembers Connection
  • (877) 959-4173

Report Fraud:

  • (877) 382-4357

Claims:

  • (866) 328-0343
    Property Damage
  • (866) 328-0330
    Property Damage (Fax)

Headquaters:

  • (855) 868-8188

Media:

  • (866) 289-4147

Sales/ Reservations:

  • (888) 507-6489
    Short Sale Department

Carrington Mortgage Services Emails:

Claims
Property Damage
Complaints/ Feedback
Customer Service
Code Enforcement, Customer Advocacy, Loan Counselor/ Single Point of Contact (SPOC), Mediation Hotline (Escalation for a Mediation), Mediation Hotline (Schedule a Mediation), Servicemembers Connection
General Info
Real Estate Owned (REO)
Media
Report Fraud
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Carrington Mortgage Services?

Most Popular Number:

(800) 561-4567
Current Customers
Total calls: 194 Issues resolved: 13 Last call: Dec 9, 2024
author avatar
PissedConsumer Reporter

Carrington Mortgage company makes available various helpline numbers to address its customers' varying needs. If you have a general query regarding their service, call Carrington Mortgage Services at 1-800-561-4567. However, suppose you’re asking a specific question about your loan application or wish to speak to the Carrington Mortgage loan officer attending to your subject matter. In that case, you can get in touch using 1-888-267-0584. In addition, the company provides dedicated Carrington Mortgage customer service if you’ve any issues related to property damage. Ring up Carrington MS at 866-328-0343 if you wish to speak regarding repairs for property damage or inquire about insurance claim funds.

Carrington Mortgage Services promises swift resolution and steadfast customer support to its clients. Customers can call Carrington Mortgage from 8:00 AM to 9:00 PM ET between Monday and Friday. Likewise, for those dialing the loan department, Carrington Mortgage customer service hours range from 10:00 AM to 9:00 PM ET on weekdays. Customers who wish to speak to a customer support representative on matters related to property damage can call Carrington between 8:00 AM and 8:00 PM ET from Monday to Friday. While no service calls are available on Saturdays & Sundays, you can be assured of a comprehensive resolution when you reach out during Carrington Mortgage hours from Monday to Friday.

Multiple Carrington Mortgage email addresses allow customers to receive personalized service tailored to their needs. For instance, if you have a query about property damage and claims, you can email cms_lossdraft@swbc.com. On the other hand, if there’s a generic concern you want to discuss over the mail, you can drop your query at reo@carringtonms.com. Remember that it may take up to 72 hours to receive an email response for general support questions.

However, If your matter is fraud-related & requires immediate assistance, call Carrington Mortgage urgently or drop an email with all the details at information@carringtonms.com. Lastly, if, for any reason, you’re not 100% satisfied with the resolution provided by customer service, don’t hesitate to drop your email at advocates@carringtonms.com.

The corporate hub for Carrington Mortgage Services is at 1600 South Douglass Rd., occupying suits 110 & 200-A in Anaheim, California 92806. If you need to send a payment, you can use the specialized Carrington Mortgage Address at P.O. Box 660586, Dallas, TX 75266-0586. However, if you must send letters or documents for general correspondence, you can direct those to P.O. Box 5001 Westfield, IN 46074. And for those unfortunate situations when your property gets damaged, you can file your claim by reporting at Carrington Mortgage Services Address based in PO Box 791027 San Antonio, TX 78279-1027.

Carrington Mortgage Services Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    78% phone 22% email
  • The best phone number to call Carrington Mortgage Services is 8005614567. 85% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Carrington Mortgage Services may ask you for the following information to identify you as a customer: social security number, customer id or account no or email.

View full overview ›
PissedConsumer Club

Contact Information

Carrington Mortgage Services Website:

Carrington Mortgage Services Help Center:

Corporate Office Address:

Carrington Mortgage Services, LLC
1600 South Douglass Rd.., Suites 110 & 200-A
Anaheim, California 92806
United States

Other Info (opening hours):

Payments Address:

P.O. Box 660586

Dallas, TX 75266-0586


Correspondence Address:

P.O. Box 5001

Westfield, IN 46074


Property Damage Claims

Mailing Address:

Carrington Mortgage Services

PO Box 791027

San Antonio, TX 78279-1027


Overnight Mailing Address:

Carrington Mortgage Services

Loss Draft Department

4500 Lockhill-Selma Rd. Suite 100

San Antonio, TX 78249


Property Insurance Address:

ISAOA / ATIMA

P.O. Box 692408

San Antonio, TX 78269-2408


Property Tax Address:

Carrington

P.O. Box 9213

Coppell, TX 75019-9229

More contact details

Fax:

(800) 486-5134

Carrington Mortgage Services Rating Based on 24 Reviews

Rating details

1.5
more details
Customer service
Website
Product or Service Quality
Reliability

Rating stats

Rating trend

Summary of Carrington Mortgage Services Customer Service Calls

228 TOTAL
CALLS
00:47 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Carrington Mortgage Services?

Payments and Charges Question:

  • “Payment”
  • “Mortgage payment”
  • “Trying to make payment”

Request for Information Question:

  • “I need information”
  • “I need to find out what happened to my escrow check that was mailed on June 28 and is there a tracking number I'm gonna be charged interest on my taxes if I don't get that check”
  • “How to get my mortgage payment of 2023 for tax return purposes”

Product/ Service Question:

  • “Insurance issue”
  • “Insurance check where to mail”
  • “Unpaid insurance bills”

Account Question:

  • “Verify wire instructions”
  • “Talk to agent regarding account”
  • “Balance due?”

Employment Question:

  • “To get payoff amount”
  • “Need HR/401k contact number”
  • “Trying to get someone to verify employment”

Return/ Replace Question:

  • “Need to change last name”
  • “Returning call”

Shipping and Delivery Question:

  • “Where is my payoff that I requested”

Refund Question:

  • “Refund lost in mail”

Staff Question:

  • “Customer service”

Other Question:

  • “I have been call over and over can't get a answer and i havent received paper that they said was sent”
  • “Price hick”
  • “I can't fax annual spouse certification, I need email”

Compare Carrington Mortgage Services Customer Service To

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