Carrington Mortgage Services
Reviews and Complaints

Carrington added more fees to my account with no explanation.

a year ago my loan was sold to carringtton after my previous mortgage company went out of business.it has been a constant nightmare from day one.my monthly payments change without notifying me with claims that i'm not insured which stalls my payment process. this has happened twice.l have never been without proper coverage.

i have an delinquent water bill with the city which l had established a repayment plan contract which l have been fulfilling without fail and carrington pays my balance and then attempts to charge me an inflated rate and attaches it to my existing monthly payments. this has happened twice.l'm very suspicious of carringtons motives at this point.a mortgage company should expect to have a positve lasting relationship with their customers .something carrinton seems to be absent of.

My mortgage was sold to Carrington from BOA in September. Since then, I have had to call them every single month about payment posting issues - and I have autodeduct!!!

They make it almost impossible to make extra payments without incurring ridiculous fees (and all fees get listed on your statement as an "overdue charge" even if it is an extra payment). They also do everything possible to post your extra payment to interest or as a prepayment, even when you take the $20 hit to pay over the phone so that you can be sure they know you are making an extra principal payment. These people make their money dealing with low credit scores and distressed loans, and they will treat you like a deadbeat even if you have never missed a mortgage payment in your life.

You also get to listen to their "we are a debt collector and this call can be used against you, blah, blah, blah" message every single time you call to figure out where your payment got posted this month. This company should not be in business and is a perfect example of why consumers should get a say in who services their loan.

After JP Morgan Chase sent my home loan to Carrington Mortgage I first tried to make a payment they refused saying I was behind and needed all the back payments or nothing everything was caught up but Chase hadn’t told them so everything was messed up and I even asked for help but they didn’t grant my request since then JP Morgan Chase has foreclosed on my home and Carrington still requesting payment of money but says they don’t do payment only full payment or nothing according to HUD rules

On May 30, 2018 i loss my job, so I reached out to my Mortgage Company for assistance. They said they would work with me during this difficult time.

I also reached out to Partnership for Community Action and they were going to assist me in bringing my mortgage current. We contact Carrington Mortgage to let them know the plan to bring my loan current and they agreed to working with Partnership for Community Action. On July 26, 2018 Ms. Thomas from Partnership for Community Action asked me to come into the office because United Way also wanted to assist in bringing my mortgage current.

Again, we contacted Carrington to let them know we had the funds to bring my mortgage current. We spoke with Candace, a very negative person. She said Carrington would not be accepting my payment and my home will be going into foreclosure. On August 1, 2018 Carrington illegally foreclose on my home.

I have requested a reinstatement so that I can stay in my home.

This is TERRIBLE how they said they would work with me and refused my mortgage payment to bring my loan current. God eyes are NOT CLOSED and he see this WRONG DOING!!!!

Our mortgage was sold to them also. They have been threatening foreclosure every other month by mail but saying we are paid up when talking on the phone.

I just looked at credit report & they are showing STILL we haven’t paid anything since last September but on their website shows current and paid up through June.

Before Carrington, we had decent credit- they have utterly destroyed it by the way they report. My sister is a Mortgage Loan Originator (and is who originated OUR mortgage through Regions when we bought our home over 15 years ago).

EVEN SHEcant figure out how or what these bizarre fees are that they just flippantly apply here and there. The breakdowns do not make any sense- nothing AND I MEAN NOTHING is positive about this “company”

I one of those who got sold to Carrington Mortgage. I have never missed a payment or was late on any mortgage payment ,ever.

I wanted to refinance and they advertised that it was a simply and fast process. The loan officer stated that it should take about two weeks. However, it stretched into 5 months with the loan officer telling not to make a mortgage so all the figures would be right for the refinance. At the same time their collection department kept threatening me for followed the loan officers request.

At the grueling end of the process, the collection department sent a letter to the credit agencies even though I did what their loan officer told me. They clearly should not be a mortgage company and Mr. Rose needs to go back to loan sharking where he belongs.

Please sell my mortgage! No other mortgage company can do worse.

Trey and his boss Rob worked with me from start to finish with the loan application. I had a 525 Credit score, was late 6 months ago before application but had extenuating circumstances.

I had no collection debt, was current on every credit obligation since last late payment, and had to go through manual underwriting. After the times we went back and forth with Underwriting, we were initially approved and had to go through a gauntlet to get what he fought for and was finally approved for our loan. Our service has been astounding and getting approved for a VA loan at $224k home with a 525 avg mortgage FICO, was nothing short of amazing as a first time home buyer. This was emphasized by no lender being willing and able to work with us other than them (Carrington Mortgage).

Trey and his boss believed in us and because of their persistence and our due diligence as a team, we were finally approved and conditions were handled without incident. We are now approaching closing in the next 2 weeks. Any Veteran that thinks he or she cannot get approved because of a LOW FICO score should certainly try reaching out to this guy! #TheVADude!

He rocks and will get ‘ER done!!!! Thank you Trey!

Our mortgage is currently with Carrington because it was sold to them from my prior mortgage company. We decided to refinance with them.

It has been a nightmare. They have 4 different people working on our loan but yet none of them communicate with each other. They ask for the same paperwork over and over. Then when it comes time to close some of the documents were missing.

This has held up our refinance by months. We have been trying to refinance since February 2017 and here it is July 2017.

They are rude uninformed bullies..you get different stories with every person you speak with. They do not assist the homeowner with making arrangements when behind. They should be out of business

THERE IS NO ONE ISSUE EVERY TIME I CALL FOR ANY QUESTION/ISSUE/CONCERN I HAVE THEY ARE UNABLE TO ASSIST ME. EACH EMPLOYEE TELLS YOU SOMETHING DIFFERENT.

THEY WONT WORK WITH YOU TO TAKE HALF OR PARTIAL PAYMENTS SUCH AS OTHER MORTGAGE COMPANIES. THEY DO NOT PROPERLY PAY TAXES OR ANY OTHER SERVICES YOU HAD OR HAVE THROUGH YOUR MORTGAGE. STOPPED PAYING MY HOME WARRANTY PROGRAM WITHOUT INFORMING ME OR THE COMPANY OF THE CHANGE. THIS LED TO COMPLICATION AFTER COMPLICATION AND MONEY AND MORE MONEY.

SERIOUSLY THEY SAID THEY WOULD BE OPEN ON THE 23RD FOR ME TO CALL IN WITH A PAYMENT.

I AM UNABLE TO REACH ANYONE THE ANSWERING SERVICE SIMPLY HANGS UP ON YOU. HOW HARD IS IT TO GET A PERSON ON THE PHONE.

This is THE WORST company to deal with. Every person, every department and even supervisors give different information. No one knows what is going on, no one can read the information on the computer, they say they will work with you then actions go completely opposite.

Reps have no problem being rude to costumers!

Payments disappear, requested paper work is mysteriously never received, papers they say are sent are never received.

Very frustrating, very bad business and I will be happy to see this company disappear.

I feel badly for anyone who has a loan sold to them.

I tried contacting them directly with my complaint and I was put on hold for over an hour to wait for a manager, I posted on their Facebook page and my comment was deleted and I was blocked.

Doesn't seem like they want to rectify any bad service.